About Mobbin billing

We partner with Stripe to securely handle payments and invoicing. All prices listed are in the United States dollars (US$).

All our membership plans are subscription-based, which means it will be automatically renewed at the end of your billing period. Currently, we only offer our plans on the quarterly and yearly billing cycle for the Pro and Team Plan. For customers subscribed to the Enterprise Plan, only the yearly billing cycle is available.

This article will cover general billing information at Mobbin.

Our membership plans come in quarterly or yearly billing cycles.

If you are new to Mobbin, and uncertain about which billing cycle to choose, we recommend opting for the quarterly plan. You can disable auto-renewal if you do not wish to incur additional charges.

As your subscription renewal approaches, a notification email will be sent to your billing email 7 days prior to processing the next charge.

If you wish to cancel your subscription, please ensure it is cancelled before the renewal date. If you cancel on the day of renewal, charges will still apply.

If you prefer to receive payment notifications for renewal on a different email address, you can make this adjustment on the Billing page by updating your billing email.

Invoices for your transactions are generated through our billing partner, Stripe.

They include information such as your subscription details, billing information, the receipt or invoice number, and the payment method utilised.

Upon successful purchase of a subscription, a receipt and invoice will be automatically generated and sent to your billing email. In the event that you miss this email, you can visit the Billing page to retrieve and download your invoice and receipt for any previous purchases.

The terms remaining time and unused time will be visible on your invoice if you add or remove users or modify your subscription plan within the current month. In such cases, Stripe adjusts the prorated amount for the remaining time left on the previous user count or subscription duration. Subsequently, it charges a prorated amount for the remaining time left on the updated user count or new subscription plan.

Any adjustments or modifications to your billing information after the issuance of an invoice will only take effect on future invoices and receipts. If you identify errors on an invoice or require adjustments, please contact us.

Our membership plans are subscription-based, which means you will be charged on a recurring basis. If you do not wish to be charged further, you can disable automatic renewal by cancelling your subscription before your renewal date.

Seat-based billing refers to the cost associated with each seat within a team. A seat is sometimes referred to as a "license". The ownership of a seat belongs to the team, rather than an individual user. Seats can be assigned or unassigned to users within the team by team admins.

For example, if you purchase a team plan for 5 individuals, it encompasses 5 seats. If a user is removed, a seat becomes vacant. You can allocate a different user to this seat without incurring additional charges, as long as you stay within the 5-seat limit. However, adding a 6th user will result in an automatic charge for an additional seat.

If adjustments to the number of seats are made mid-billing cycle, we will update the charges to align with the revised seat count.

• Adding seats during the billing period incurs charges based on the remaining percentage of time in that period.

• When a team member is removed, there is no refund for the cost of that seat. Instead, you can assign another member to the vacant seat without additional charges.

If there is an overcharge despite a reduction in the number of seats, please contact us.