Not receiving login link in email

Emails containing login links are sent when you log in using the email via login link method or when utilising the Forgot your password link.

These emails include a login link button that automatically logs you into your account. A login code is also provided in the email as an alternative to the link.

If you are not receiving Mobbin login link emails, try these troubleshooting steps:

  1. Ensure the correct email address was used to sign into Mobbin.

  2. Check the spam or junk folder in your email inbox. Occasionally, your mail service provider might incorrectly flag the login links as spam. If so, mark the email as not spam in your inbox.

  3. Add the [email protected] email and the domain to your email service's safe senders list. As an additional measure, adding Mobbin's email and domain will further help reduce the likelihood of emails being flagged as spam.

Google Groups and email aliases

To prevent our users from spam, our login links will not be sent to Google Groups or email aliases. We recommend using an actual email account to sign up for a Mobbin account.