Troubleshooting issues
Learn how to troubleshoot common issues.
Login link and code not working
If you are experiencing difficulties with our login link or code, it could be due to security features in certain email providers, especially for work...
Missing data from account
Unless you delete your account or request your data to be deleted, we will never delete your user data. If your account appears reset, and you cannot ...
No access after payment
If you encounter any issues accessing your membership immediately following the payment process, please refresh your page . If you still cannot acces...
Failed to join a team
If your team is not reflected on the Membership page after you tried joining, try out these troubleshooting steps: On the Membership page, ensure ...
Not receiving login link in email
Emails containing login links are sent when you log in using the email via login link method or when utilising the Forgot your password link. These ...
Copy button not working on Firefox
If you use the Firefox browser, you might encounter an issue where the copy button is not functioning. To address this, follow these steps: Open Firef...
Unable to change login email
Your login email uniquely identifies your account on Mobbin. As such, if the desired email address for the change already exists on Mobbin, the system...