No access after payment
Edited

If you encounter any issues accessing your membership immediately following the payment process, please refresh your page.

If you still cannot access your membership after refreshing the page, check the following:

  1. Ensure you are logged in to the right account with the subscription.

  2. Confirm that the payment has been successfully processed.

  3. Verify that you are not paying an outstanding invoice.

    • If you are paying for an overdue invoice, it is possible that the subscription linked to this invoice may have been cancelled due to the payment failure.

    • Paying the invoice settles the payment, but may not automatically reinstate a cancelled subscription.

    • To see if you have paid an outstanding bill, go to your Billing page, find the invoice history section, click on your latest payment, and choose "View invoice and payment details."

    • Check the subscription dates. If your payment date is past the date reflected here, please contact us for assistance.